important milestone for Dalla Corte as they receive the ISO 9001: 2015 quality management
standard and keep on working to achieve an integrated system that will also
include safety and environmental management certifications.
marked the twentieth anniversary of Dalla Corte, manufacturer of espresso
machines and coffee grinders based in Milan, Italy. Looking back at their
history, from 2001 to today they have come a long way, but the most important tract
is always the one that still needs to be covered: for Dalla Corte quality isn’t
just something material to associate with the products and services they provide,
quality is a principle on which to constantly work on inside and outside the
company to improve workflow and business relationships with customers.
pursued the recognition - and practical application - of ISO 9001: 2015 by
undertaking yet another path with TUV Rheinland, the independent certification
body that had already followed them in the energy saving attestation of their
millions of organizations around the globe, the world-standard reference for
quality, ISO 9001, helps ensure that customers get good-quality products and services
by setting out the criteria for consistent, measurable, and monitored results.
conformity to the ISO 9001: 2015 standard is an organization-wide commitment to
quality," explains Raul Vanzulli, Quality Manager, " our certification
includes all of the company processes, from the production warehouse, to
marketing activities, and to managing customer feedback. It allows us to assess
our customers’ satisfaction in terms of the product in itself, and also of the
technical support we provide them with." In fact, Dalla Corte has
certified the brand not only for the production of espresso machines and coffee
grinders, but also for their installation, support, and maintenance.
interacting with customers, every aspect provides an opportunity to create more
value for the final consumer. In order to create and provide quality, Dalla
Corte has engaged people at all levels throughout the organization to plan,
design, develop, produce, deliver and support goods and services to meet
customers’ current and future needs and expectations.
"Although this is not a
requirement," continues Raul Vanzulli, "it’s something more that
qualifies us, a way to show how we also put quality into external processes,
such as our technical assistance."
9001: 2015 standard isn’t only about adding another piece to the list of DC
certifications - confirming the desire of maintaining a high level of quality
management – it has also led to a new and improved way of working.
next steps of the roadmap are the ISO 14001 environmental management system and
the ISO 45001 safety management system," adds Raul "all three
certifications together would make Dalla Corte an integrated system. This is
the next goal for DC. "